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Now open: IV Wellness Clinic in Melbourne CBD

Terms of Service - SOUL IV

Last updated: 20 May 2026

Our Terms of Service sets forth the agreement between SOUL IV Australia Pty Ltd (ABN 71 679 442 703) (SOUL IV), www.souliv.com.au and each user.

The information on this document is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional or any information contained on or in any product label or packaging. You should not use the information for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. SOUL IV products are not a substitute for independent professional advice. The products are not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used as a substitute for your own health professional's advice.

Please read the following Terms of Service carefully before placing your booking with SOUL IV.

These Terms of Service contain important information about the booking, processing, fulfilment and delivery of goods, including limitations of liability.

Your Agreement with Our Terms of Service

BY CLICKING "I AGREE," CHECKING ANOTHER BOX TO INDICATE YOUR AGREEMENT, USING ANY OTHER ACCEPTANCE METHOD OFFERED BY THE SERVICE OR OTHERWISE ACCEPTING THESE TERMS OF SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, ACCEPTED, AND AGREED TO BE BOUND BY THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, DO NOT CREATE AN ACCOUNT OR USE THE SERVICE.

Definitions

In this Agreement, unless the context indicates otherwise:

  • "Agreement" means the agreement constituted by the terms set out in this document between you and us and includes any variation to this Agreement.
  • "Associates" is defined in the Corporations Act 2001 (Cth).
  • "Business Days" means a weekday in which trading banks are open for the transaction of banking business in Victoria, Australia.
  • "Delivery Address" means the address to which the Goods are to be delivered as stated on the electronic Booking form on the Website.
  • "Goods" means the items offered for sale, described or displayed on the Website.
  • "GST" has the meaning provided by A New Tax System (Goods and Services Tax) Act 1999 (Cth).
  • "Booking" means a request by you to purchase Goods and Services from SOUL IV in accordance with these Terms of Service.
  • "Personal Information" has the meaning as defined under the Privacy Act 1988 (Cth).
  • "Price" means the purchase price of each Good as specified on the Website (including GST).
  • "Products" are any goods offered for sale or supplied or promoted by us.
  • "You" and "your" are references to either a user or a purchaser or prospective purchaser of the Products.
  • "We", "us" and "our" are references to SOUL IV Australia Pty Ltd (ABN 71 679 442 703).
  • "Website" means the SOUL IV Australia Pty Ltd website at www.souliv.com.au.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any dispute arising under these Terms shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Acceptance of Terms of Service

Your access to and use of the Service is governed and limited by this Agreement, as well as all applicable laws and regulations. If you do not accept and agree to be bound by this Agreement in its entirety, you are strictly prohibited from visiting, accessing, registering with and/or using the Service or any information or Content provided through the Service, except as necessary to review this Agreement.

Consumer Health Information Disclaimer

The information materials on this Website have been provided for general information only. While SOUL IV has used reasonable endeavours to ensure the quality of the information:

  1. It is provided "as is" and SOUL IV does not warrant that it is accurate, complete, reliable, current, of a particular quality or suitable for your particular circumstances;
  2. It is not intended to be a substitute for professional medical advice, diagnosis or treatment provided by an appropriately qualified health care professional;
  3. Some of the information has been provided or made available by third parties and does not necessarily reflect any policies, procedures, standard or guidelines of SOUL IV;
  4. You use it at your own risk, should not act (or fail to act) on the basis of the materials on this Website and you are solely responsible for all acts or omissions carried out in connection with, or in reliance on, the materials;
  5. To the extent permitted by law SOUL IV accepts no responsibility and disclaims all liability in relation to use of those materials.

Intellectual Property

Copyright (including text, graphics, photographs, logos, icons, sound recordings and software) is owned or licensed by us. Subject to the exceptions prescribed under the Copyright Act 1968 (Cth) and similar legislation that applies in your location, and except as expressly authorised by these Terms of Service, you must not: adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any part or any material downloaded from the Website; or commercialise any information obtained from any part of the Website, or any Products.

Security

While SOUL IV uses its best endeavours to implement security controls and prevent unauthorised access to, or use of, the Website, you acknowledge that the internet is an insecure public network where there is a risk that your use of, and interactions with, this Website may be viewed, intercepted or modified by third parties.

To the extent permitted by law, SOUL IV does not guarantee that there will not be, or accept any liability for, any harmful code on the Website or a breach of security by a third party or any interference with or damage to your computer system, software or data occurring in connection with or relating to this Website.

Conditions for Booking

All online bookings require a debit or credit card to be stored for payment on our online booking system, operated for us by Timely Limited (gettimely.com) with payment processing provided by Stripe Payments Australia. See our Privacy Policy §4, §4b, and §5 for full disclosure of Timely's role, sub-processor list, and overseas transfer destinations. We understand unforeseen circumstances may arise which require you to either cancel or reschedule your bookings, to be able to facilitate bookings, we do require debit or credit card details to be stored at the time of booking.

While SOUL IV doesn't take a deposit or upfront payment at the time of booking, SOUL IV will charge a cancellation fee if the booking is cancelled within 24 hours of the booking time, or if the customer doesn't attend their booking.

Any credit and debit card details stored on our booking system will only be stored for 14 days following a booking unless you save your card for future transactions.

Cancellations

We understand your circumstances may change occasionally, and your wellbeing is very important to us.

We appreciate appointment cancellation requests in advance where possible, keeping in mind that SOUL IV has a 24-hour cancellation policy from your appointment time.

To cancel or reschedule your appointment, please notify us 24 hours in advance.

A no-show fee will apply if you are a "no show" to your appointment without notifying SOUL IV customer service.

If you need to cancel or reschedule your appointment, please contact our friendly Customer Experience Team on 1300 467 685 for assistance.

Refunds (packages only)

SOUL IV strives to provide awareness and accessibility of premium quality IV vitamin therapy to our clients. This is why we offer pre-purchased IV vitamin packages to continue your wellness journey into the future.

We recommend at least one IV treatment before committing to a pre-purchased vitamin package to ensure this service is right for you.

All pre-purchased packages have a 12 month expiry date from the date of purchase.

If a pre-purchased pack appointment is cancelled with less than 24 hours' notice, that infusion will be forfeited.

We are unable to provide a refund based on a change of mind under any circumstances. However, we can transfer your prepaid credit to another family member or friend. Otherwise, you will forfeit your payment.

Refunds for pre-purchased packages may be accepted if you are able to provide a medical letter from your doctor clearly stating why you are no longer suitable to continue vitamin infusion therapy.

Service Cancellation

In the event that card details are not supplied to confirm a booking, management reserves the right to refuse any further bookings or services to the individual. SOUL IV reserves the right to terminate the appointment at any time, especially with inappropriate or disrespectful behaviour to any SOUL IV staff member.

The consumer is to fill out and sign a Consent Form before the commencement of services for each individual's first appointment.

Please make the team aware before your appointment if you have any medical conditions or allergies, as this could affect the appointment going ahead.

All clients under 18 years of age will require a referral or a consult booked with us prior to treatment.

Potential Side Effects

SOUL IV employs registered and qualified nurse practitioners to administer the service however, there are possible risks and side effects with the procedure, including but not limited to:

  • Changes in your skin colour
  • Fast or slowing heartbeat
  • Pain or redness at the site
  • Chest pain or pain in the legs or calves
  • Rapid breathing
  • Shortness of breath
  • Headaches

Price & Payment

All prices stated are inclusive of GST. SOUL IV reserves the right to change or alter Prices of Goods without notice to you, unless you have already submitted a Booking at a stipulated Price.

You can pay for your Goods by any of the methods specified on our Website. When paying by credit card, you authorise SOUL IV to debit your nominated card at the time you submit your Booking.

Limitation of Liability

SOUL IV shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation any direct, indirect, special, incidental or consequential damages, whether based on breach of contract, breach of warranty, tort (including without limitation negligence), product liability or otherwise.

Notwithstanding the foregoing, the sole and entire maximum liability of SOUL IV for any reason, and your sole and exclusive remedy for any cause or claim whatsoever shall be limited to the amount paid by you for any product, information or service purchased by you from SOUL IV.

Content Disclaimer

Content on this website is provided for information purposes only. Information about a therapy, service, product or treatment does not in any way endorse or support such therapy, service, product or treatment and is not intended to replace advice from your doctor or other registered health professional.

All users are always urged to seek advice from a registered healthcare professional for diagnosis and answers to their medical questions and to ascertain whether the particular therapy, service, product or treatment described on the website is suitable for their circumstances.

SOUL IV shall not bear any liability for reliance by any user on the materials contained on this website.